Warranty and Support

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Here at Samostech, we value our customers and understand the need for after-sales support. Unlike other fly-by-night online gadget stores, we stick to our warranty policies. BY PURCHASING AT KIMSTORE, YOU AGREE AND ACCEPT THE WARRANTY AND REPAIR POLICIES CLEARLY STATED BELOW.

IMPORTANT NOTES.

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• The date of purchase is considered as the first day of warranty claim. • Gadgets have life spans and naturally wear and tear over time.

• Some brands are also sturdier and more well built, while some give up earlier. This also depends on your usage.

• All sales are final. Unit replacement is not possible due to change of color or product model indecision.

BASIS FOR WARRANTY.

• Please do not lose the Warranty Slip given to you upon purchase.

• No warranty slip, no warranty policy applies – this verifies that you bought the item with that specific serial number from us.

• No technical support for items bought outside of Kimstore.

• Always refer to the warranty indicated in the item’s description on the website, not what’s in the box upon purchase.

• We do not reissue or keep your information from the warranty slip; it is the customer’s duty to store this form in a safe area.

 

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1. Officially sending us an order form means you have read the Terms and Conditions, Warranty, and purchase guidelines.

2. One day reservation only – please book your orders the day before your purchase date. More than one day reservation is not allowed.

3. Got questions? Feel free to SMS or email us at hello@kimstore.com with your questions before purchase. We are genuinely happy to be of service!

 

1. Finalize item of choice
   Please be specific about brand, model, color, memory, quantity, etc.

2. Finalize meetup or shipping details
    

 

Shipping

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Our loving customers are everywhere from Luzon to Mindanao! If meetup isn’t convenient for you, we can ship nationwide via LBC’s next-day delivery.

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Combined shipping is possible: we can put small items together, so you save on shipping cost (get that phone with the perfect case, yes?) After sending us an order form, we’ll compute the total for you

 

3. Finalize payment method

Cash upon Meetup

We offer cash upon meetup only at our meetup locations above.

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Bank Deposit

Our provincial customers can pay conveniently via bank deposit. If for meetup, you may pay in advance if you don’t like bringing cash to the venue. Please coordinate with our SMS hotline if you choose this option.

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Cebuana Lhuillier

Pay only Php 25 as Cebuana’s service charge.

M Lhuillier

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Pay only Php 25 as M lhuillier’s service charge.

4. Send your order form!

Order Form via Submission (For faster transaction)